House Manager Job Description

Interested applicants, please send a short cover letter and resume to:
james@counterpulse.org by February 26, 2016.

The CounterPulse House Manager is responsible for all Front of House operations during performances and events at CounterPulse, including hospitality, patron services, box-office services, and volunteer management. This position reports to the Program Manager, James Fleming.

Our CounterPulse House Managers are responsible for the following:

  • Delivering a safe and welcoming performance experience for all crew, volunteers, artists, and audiences.
  • Overseeing all public interactions during event , providing an excellent audience experience .
  • Ensuring  all public spaces are presentable and hospitable.
  • Act as the point-of-contact for all patron inquiries, artist ticketing inquiries, and/or emergencies during the performances. Communicate any issues to the CounterPulse staff as needed.
  • Correspond with artists on specific show requests (including late seating, show start time, etc.)
  • Train and manage all volunteers in their duties (including box office, and general ushering)
  • Manage box office, including checking in online ticket buyers and selling tickets
  • Complete financial reports, production documentation and show report forms
  • Answer incoming phone calls

Why work at CounterPulse:

  • Joining the CounterPulse team means joining a group of incredibly smart and dedicated folks who are driving a growing and changing organization.
  • Our organizational culture is artist-focused and highly collaborative.
  • We value the flexibility and perks of working at a small arts organization, and we think you will too.

Hours:

  • The position will be hired on a event-by-event basis.  
  • Standard call times are 4-hour blocks (including 2 hours setup time before the event, and 30min break down after the event), this may change depending on show needs.

Compensation:

  • You are hired as an Independent Contractor (1099)
  • $17/hr starting rate, with opportunities to grow and advance  
  • 5 hours of free studio time per month
  • Complimentary admission to all performances as available

Required Experience:

Candidates should have experience working with the public and have strong organizational and communication skills; box office or other theatre experience helpful. Restaurant hosting and other fast paced public-facing position very relevant. Please send cover letter and resume to james@counterpulse.org. Training will begin second week of March 2016.


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